P&C Warranty BA - Product Owner (PO)

Job Summary:

We are seeking a skilled and customer-focused Product Owner (PO) to lead the design and development of a Portal. The ideal candidate should have strong experience in building consumer-facing digital platforms, preferably in the consumer warranty insurance or after-sales space.

Key Responsibilities:

• Own and manage the product backlog for the Consumer Warranty offerings.
  
• Gather insights to define project needs and specifications
  
• Work with business stakeholders to define and prioritize features, enhancements, and integrations.
  
• Translate business requirements into user stories with detailed acceptance criteria.
  
• Collaborate with UI/UX teams to conceptualize intuitive front-end interfaces.
  
• Coordinate with technical teams for API design, system integration, and performance optimization.
  
• Lead sprint planning, backlog grooming, and review sessions in Agile/Scrum environments.
  
• Ensure timely and high-quality delivery by closely monitoring progress, risks, and dependencies.
  
• Act as the voice of the customer by continuously gathering feedback and enhancing the product.
  
• Maintain product documentation, roadmaps, and training material for internal and external users.
  

Required Qualifications:

• Bachelors degree in Engineering or related field ; MBA or equivalent experience is a plus.
  
• Tota 12+ years of experience with 6+ years of experience in product ownership or business analysis roles, preferably in digital products or consumer portals.
  
• Strong understanding of Consumer Warranty, Insurance, or After-Sales Support domains.
  
• Hands-on experience working with Agile methodologies (Scrum/Kanban).
  
• Proven ability to define clear product vision, roadmaps, and MVP scope.
  
• Experience in working with cross-functional teams – developers, QA, UI/UX, and business teams.
  
• Familiarity with customer portals, CRM systems, and claims processing workflows.
  
• Exposure to API-based integrations and third-party service provider platforms.
  
• Excellent communication, stakeholder management, and documentation skills.
  
• Tools: JIRA, Confluence, ADO, Wiki, Figma/Miro, Postman (basic), MS Office.
  

Preferred Qualifications:

• Certified Scrum Product Owner (CSPO) or equivalent Agile certification.
  
• Experience in warranty or insurance products in consumer electronics, automotive, or durables industry.
  
• Prior experience building platforms involving user onboarding, ticketing, and document workflows.
  
• Understanding of compliance, data security, and role-based access controls.
  

Requirements

Job Summary:

We are seeking a skilled and customer-focused Product Owner (PO) to lead the design and development of a Portal. The ideal candidate should have strong experience in building consumer-facing digital platforms, preferably in the consumer warranty insurance or after-sales space.

Key Responsibilities:

• Own and manage the product backlog for the Consumer Warranty offerings.
  
• Gather insights to define project needs and specifications
  
• Work with business stakeholders to define and prioritize features, enhancements, and integrations.
  
• Translate business requirements into user stories with detailed acceptance criteria.
  
• Collaborate with UI/UX teams to conceptualize intuitive front-end interfaces.
  
• Coordinate with technical teams for API design, system integration, and performance optimization.
  
• Lead sprint planning, backlog grooming, and review sessions in Agile/Scrum environments.
  
• Ensure timely and high-quality delivery by closely monitoring progress, risks, and dependencies.
  
• Act as the voice of the customer by continuously gathering feedback and enhancing the product.
  
• Maintain product documentation, roadmaps, and training material for internal and external users.
  

Required Qualifications:

• Bachelors degree in Engineering or related field ; MBA or equivalent experience is a plus.
  
• Tota 12+ years of experience with 6+ years of experience in product ownership or business analysis roles, preferably in digital products or consumer portals.
  
• Strong understanding of Consumer Warranty, Insurance, or After-Sales Support domains.
  
• Hands-on experience working with Agile methodologies (Scrum/Kanban).
  
• Proven ability to define clear product vision, roadmaps, and MVP scope.
  
• Experience in working with cross-functional teams – developers, QA, UI/UX, and business teams.
  
• Familiarity with customer portals, CRM systems, and claims processing workflows.
  
• Exposure to API-based integrations and third-party service provider platforms.
  
• Excellent communication, stakeholder management, and documentation skills.
  
• Tools: JIRA, Confluence, ADO, Wiki, Figma/Miro, Postman (basic), MS Office.
  

Preferred Qualifications:

• Certified Scrum Product Owner (CSPO) or equivalent Agile certification.
  
• Experience in warranty or insurance products in consumer electronics, automotive, or durables industry.
  
• Prior experience building platforms involving user onboarding, ticketing, and document workflows.
  
• Understanding of compliance, data security, and role-based access controls.