- Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.
- Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.
- Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient
- Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision
- Ensuring that all sales interactions are done in a patient-centric approach
- Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts
- Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery
- Establishing a tone of empathy that helps to resolve any patient complaints or conflicts
- Prioritize patient satisfaction throughout the patient journey to build long-term relationships
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Work Location: In person