As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC3
- 6-10+ Years’ experience as an Oracle database engineer/DBA
- Extensive knowledge and solid troubleshooting experience in all areas of Oracle database technology.
- Advanced level skills in RAC, ASM, Performance tuning, HA, Backup and Recovery
- Experience in database upgrades, migrations, installations and patching
- Ability to quickly grasp complex technical issues
- Knowledge and experience in administration of engineered system products like Exadata and ZDLRA
- Experience in Engineered system Maximum Availability Architecture
- Clear understanding of Exadata features like Flash cache, Storage Index, HCC and IORM
- Understanding of Luns, Cell Disk and Grid disk
- Understanding Engineered system Health Check
- Exadata Full stack patching and Upgrade
- OEM 13c implementation & migration
- Skills in Golden Gate replication
- Day to day monitoring experience of RDBMS and RAC environment
- Willingness to work in shifts and on weekends
- Great problem-solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyse, diagnose, and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction.
- Will have strong customer-centricity mindset and the passion to work in Service Support line of business including to provide preventive support and proactive advice
- Excellent interpersonal communication and written skills in English
- Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesis with members locally or globally across different geographical time zone
- Degree in Computer Science, Engineering, related field or equivalent.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.