Job Summary:
We are looking for a highly organized and proactive Operations Executive to oversee daily field operations, manage rider efficiency, handle client coordination, and ensure seamless last-mile delivery services. The ideal candidate should be hands-on with team coordination, vehicle management, and client interaction, contributing directly to operational excellence.
Key Responsibilities:
Rider Reporting & Monitoring:
Ensure all riders report on time for their shifts.
Track attendance, punctuality, and daily deployment of riders.
Rider Support & Training:
Address and resolve rider queries efficiently.
Conduct periodic training sessions for onboarding and performance improvement.
Provide daily follow-ups to guide and motivate the rider fleet.
Client Coordination:
Maintain accurate records of allocated clients and update databases regularly.
Conduct periodic visits to client stores to ensure smooth coordination and collect feedback.
Serve as a point of contact for client-related operational issues.
Vehicle and Rider Management:
Ensure the allocation of charged and ready-to-use electric vehicles to riders.
Handle breakdowns and arrange for timely support and backup vehicles.
Plan and manage backup riders to prevent disruptions in delivery operations.
Efficiency & Performance Management:
Analyze rider performance and work towards improving delivery efficiency.
Implement processes and metrics to track daily productivity.
Key Skills & Competencies:
Strong coordination and problem-solving skills
Good interpersonal and communication abilities
Basic data entry and MS Excel/Google Sheets proficiency
Ability to handle pressure and manage multiple tasks simultaneously
Quick decision-making and adaptability in dynamic field conditions
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Work Location: In person