We are looking for a proactive and responsible Café Executive to oversee the day-to-day operations of our café located inside the IIM Umsawli campus. This individual will be responsible for managing café staff, ensuring high-quality food and beverage service, handling kitchen operations, maintaining hygiene standards, managing inventory, and delivering a great customer experience.
Key Responsibilities:
1. Operations Management
- Oversee daily café operations, including opening and closing procedures.
- Ensure smooth coordination between kitchen, service, and front-of-house operations.
- Monitor order taking, preparation, and service to maintain quality and speed.
2. Staff Supervision
- Manage and supervise kitchen staff, service staff, and support staff.
- Prepare staff schedules and ensure adequate manpower coverage.
- Provide training and support to team members to ensure quality service.
3. Inventory & Procurement
- Track inventory levels of food, beverages, and supplies.
- Coordinate with vendors/suppliers for timely procurement.
- Minimize wastage and ensure cost control.
4. Customer Service
- Address customer queries, concerns, or complaints professionally.
- Maintain a welcoming environment and high customer satisfaction.
5. Hygiene & Compliance
- Ensure all food safety, hygiene, and cleanliness standards are maintained.
- Conduct regular checks and audits in kitchen and dining areas.
6. Reporting & Coordination
- Maintain daily sales, expense, and stock reports.
- Coordinate with the Café Manager/Owner on planning, budgeting, and new initiatives.
Requirements:
- Proven experience in food & beverage or hospitality operations (café/restaurant/hotel preferred).
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Good knowledge of kitchen operations, hygiene standards, and customer service.
- Basic knowledge of inventory and supply chain management.
- Ability to work flexibly, including weekends and holidays.
Preferred Qualifications:
- Diploma or degree in Hotel Management / Hospitality / Culinary Arts (preferred but not mandatory).
- 2+ years of experience in a similar role.
- Fluent in English and Hindi; knowledge of local languages is a plus.
Salary & Benefits:
- Competitive salary based on experience.
- Free meals during shifts.
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
Work Location: In person