- Managing bookingsHandling travel requests and bookings from sales offices and other channels, including phone calls and emails
- Arranging travelBooking hotels, flights, transportation, and other services based on travel itineraries
- Communicating with suppliersNegotiating with suppliers for better rates and conditions
- Providing customer serviceAnswering customer inquiries, addressing issues, and providing a positive customer experience
- Following up with customersFollowing up with customers by phone or email to address queries and gather feedback
- Managing documentation and paymentsKeeping track of documentation and payments, and following up with suppliers on payments
- Handling complaintsHandling unforeseen problems and complaints, and determining eligibility for refunds
- Coordinating with other departmentsWorking with other departments, such as transportation and ground operations, to ensure services are executed accurately and on time
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
- Commuter assistance
- Internet reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Kaloor, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- total work: 1 year (Preferred)
Language:
- Hindi (Required)
Work Location: In person