- Responding to Customer Inquiries: Addressing customer questions and concerns received through email, chat, or other digital platforms.
- Resolving Issues: Troubleshooting problems, providing solutions, and guiding customers through necessary steps to resolve their issues.
- Processing Requests: Handling customer requests related to orders, accounts, billing, or other related inquiries.
- Maintaining Records: Accurately documenting all customer interactions, updates, and resolutions in designated systems.
- Data Entry and Management: Entering and managing customer data, ensuring accuracy and completeness.
- Following Company Policies: Adhering to established procedures, guidelines, and service level agreements (SLAs).
- Escalating Issues: Identifying and escalating complex or unresolved issues to the appropriate team or supervisor.
- Essential Skills: Excellent Written Communication: Strong command of English (or other relevant languages) with the ability to clearly and concisely communicate through written text.
- Attention to Detail: Meticulousness in handling customer information, processing requests, and maintaining records.
- Problem-Solving Skills: Ability to analyze situations, identify root causes, and offer effective solutions.
- Customer Service Orientation: Commitment to providing exceptional customer service and building positive customer relationships.
- Computer Proficiency: Familiarity with various software applications, including CRM systems, email platforms, and chat interfaces.
- Adaptability: Ability to adjust to changing priorities, learn new systems, and handle a diverse range of customer inquiries.
- Types of Non-Voice Processes: Email Support: Handling customer queries and issues through email communication.
- Chat Support: Providing real-time assistance to customers via online chat platforms.
- Social Media Management: Addressing customer inquiries and concerns posted on social media platforms.
- Back Office Support: Handling administrative tasks, data processing, and other support functions that do not involve direct customer interaction.
- In essence, a Non-Voice Process job offers a dynamic and engaging way to contribute to customer satisfaction and operational efficiency in various industries.
- Hiring for freshers and Tamil speaking candidates
Job Types: Full-time, Permanent, Fresher
Pay: ₹8,130.78 - ₹42,522.19 per month
Benefits:
- Work from home
Work Location: In person