Non voice process

• Responding to Customer Inquiries: Addressing customer questions and concerns received through email, chat, or other digital platforms.
• Resolving Issues: Troubleshooting problems, providing solutions, and guiding customers through necessary steps to resolve their issues.
• Processing Requests: Handling customer requests related to orders, accounts, billing, or other related inquiries.
• Maintaining Records: Accurately documenting all customer interactions, updates, and resolutions in designated systems.
• Data Entry and Management: Entering and managing customer data, ensuring accuracy and completeness.
• Following Company Policies: Adhering to established procedures, guidelines, and service level agreements (SLAs).
• Escalating Issues: Identifying and escalating complex or unresolved issues to the appropriate team or supervisor.
• Essential Skills: Excellent Written Communication: Strong command of English (or other relevant languages) with the ability to clearly and concisely communicate through written text.
• Attention to Detail: Meticulousness in handling customer information, processing requests, and maintaining records.
• Problem-Solving Skills: Ability to analyze situations, identify root causes, and offer effective solutions.
• Customer Service Orientation: Commitment to providing exceptional customer service and building positive customer relationships.
• Computer Proficiency: Familiarity with various software applications, including CRM systems, email platforms, and chat interfaces.
• Adaptability: Ability to adjust to changing priorities, learn new systems, and handle a diverse range of customer inquiries.
• Types of Non-Voice Processes: Email Support: Handling customer queries and issues through email communication.
• Chat Support: Providing real-time assistance to customers via online chat platforms.
• Social Media Management: Addressing customer inquiries and concerns posted on social media platforms.
• Back Office Support: Handling administrative tasks, data processing, and other support functions that do not involve direct customer interaction.
• In essence, a Non-Voice Process job offers a dynamic and engaging way to contribute to customer satisfaction and operational efficiency in various industries.
• Hiring for freshers and Tamil speaking candidates

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,130.78 - ₹42,522.19 per month

Benefits:

• Work from home

Work Location: In person