Company Description
Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.
Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.
Job Description
We are seeking an innovative and enthusiastic Learning & Development Manager to join our team at Raffles Udaipur, India. As a key member of our Talent & Culture department, you will be responsible for designing, implementing, and overseeing comprehensive learning and development programs that empower our colleagues to thrive, grow, and consistently deliver exceptional guest experiences.
- Collaborate with department leaders to identify training needs, skill gaps, and strategic development priorities aligned with organizational objectives
- Design and develop engaging learning programs, workshops, and modules covering areas such as service excellence, leadership development, technical skills, and compliance
- Implement comprehensive learning journeys for all positions, assigning both mandatory and recommended training programs within our e-learning platform
- Directly facilitate and deliver training sessions, workshops, and orientation programs to colleagues at all levels
- Coach and mentor departmental trainers and leaders on effective training methodologies and facilitation skills
- Support the performance management process by developing tools and training for objective setting, feedback, and performance reviews
- Identify high-potential colleagues and manage their Individual Development Plans (IDPs)
- Design and enhance new hire orientation and departmental onboarding processes
- Champion the organization's values, vision, and culture through all learning initiatives
- Manage the L&D budget, ensuring resources are allocated effectively and provide a strong return on investment
- Oversee the administration of the Learning Management System (LMS) and maintain accurate learning records for all colleagues
- Develop and implement evaluation methods to measure the effectiveness and impact of learning programs
- Prepare regular reports on L&D activities, progress, and outcomes for leadership
- Collaborate with the Quality Manager and Safety Officer to reinforce brand standards and safety protocols across all operations
- Participate in strategic committees, including ESG and Hotel Safety, to champion sustainability initiatives and foster a proactive safety culture
Qualifications
- Bachelor's degree in Human Resources, Organizational Development, Hospitality Management, or a related field
- Minimum 3-5 years of progressive experience in a similar Learning & Development role, preferably within a luxury hospitality environment
- Proven expertise in designing, developing, and delivering engaging training content and programs
- Strong understanding of adult learning principles, instructional design methodologies, and talent development best practices
- Certified to deliver "Train the Trainer" training sessions
- Demonstrated experience and proficiency with Learning Management Systems (LMS)
- Fluent proficiency in public speaking, both written and spoken English and Hindi
- Strong working knowledge of MS Excel, Word, & PowerPoint
- Experience in integrating sustainability and CSR principles into learning programs
- Exceptional presentation, facilitation, and bilingual public speaking skills
- Strong leadership, coaching, and mentoring abilities
- Outstanding interpersonal and communication skills
- Highly empathetic, approachable, and genuine in all interactions
- Strong analytical and problem-solving skills
- Results-oriented with an unwavering eye for detail and strong organizational skills
- Ability to multi-task, prioritize, and work effectively in a fast-paced environment
- Strategic thinker with an innovative mindset
- Experience in managing training budgets and evaluating program effectiveness
- Knowledge of Indian labor laws related to learning and development
- Familiarity with hospitality industry standards and practices
Additional Information
- An opportunity to be with world’s preferred hospitality company
- Captivating and rewarding experience working alongside passionate professionals
- Range of exclusive Heartist's Benefits
- Develop your talent through learning programs by Academy Accor.