IT Customer Service Representative

Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : SUSE Linux Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve overseeing incident management, addressing issues, and ensuring the restoration of services during outages. You will collaborate with various teams to enhance service delivery and maintain operational efficiency, ensuring that all systems function smoothly and effectively to meet organizational needs. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training and knowledge sharing sessions to enhance team capabilities. - Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in SUSE Linux Administration. - Strong understanding of system performance tuning and optimization. - Experience with troubleshooting and resolving system issues. - Familiarity with scripting languages for automation tasks. - Knowledge of network protocols and services. Additional Information: - The candidate should have minimum 5 years of experience in SUSE Linux Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.