Inside Sales Representative is responsible for generating sales and building relationships with customers through various communication channels, including phone, email, and online platforms. The role involves identifying customer needs, providing product information, and closing sales to meet or exceed targets.
Responsibilities
- Conduct outbound calls to prospective clients to generate leads and qualify prospects.
- Build and maintain strong relationships with existing and potential clients through proactive communication.
- Understand the needs and pain points of clients and effectively communicate how Zybisys products and services can address their requirements.
- Collaborate with the Field sales team to develop and implement strategies for achieving sales targets and objectives.
- Utilize CRM software to track sales activities, update client information, and generate reports.
- Stay updated on industry trends, market conditions, and competitor activities to identify new business opportunities.
- Upsell additional products or services to existing clients based on their needs and preferences.
- Provide timely and accurate information to clients regarding product features, pricing, and technical specifications.
- Regularly review and analyze personal performance metrics against sales targets, seeking areas for improvement.
- Work closely with the marketing team to support promotional campaigns and initiatives.
- Attend industry events and webinars to expand professional networks and stay informed about market developments.
- Demonstrate a high level of professionalism, integrity, and enthusiasm in all interactions with clients and colleagues.
Requirements
- Bachelors degree in business administration, Marketing, or a related field.
- Proven track record of success in inside sales, with experience in IT services. Experience in fintech domain would be added advantage.
- Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Excellent listening skills and the ability to understand clients needs quickly and effectively.
- Proficiency in using CRM software and other sales tools to manage leads and opportunities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Results-driven mindset with a focus on achieving and exceeding sales targets.
- Adaptability and willingness to learn new technologies and industry trends.
- Prior experience in upselling or cross-selling products or services.
- Strong organizational skills and attention to detail.
Skills
- Communication Skills
- Listening Skills
- Sales Strategy
- Sales Lead Generation
- Interpersonal Skills
- Upselling
- Cross Selling
- Team Coordination
- Market Research
- Crm Software
- Organizational Development
- Professional Communication
Location
Bengaluru