Job Title: Head of IT
Location: Noida
Experience: 13+ years
Type: Full-time
Role Overview:
We are looking for a strategic and hands-on Head of IT to lead our end-to-end technology infrastructure, IT operations, cybersecurity posture, and global support practices. You will own the IT roadmap, ensure seamless delivery of IT services, and manage a high-performing IT team while aligning with organizational goals and compliance requirements.
Key Responsibilities:
- Define and own the IT vision, strategy, and roadmap for infrastructure, systems, and support.
- Manage a remote support IT Helpdesk & Infrastructure Team on 24x7
- Manage SLAs & SLOs for 24x7 IT operation for global customers
- Lead and mentor cross-functional IT teams including Helpdesk, Infrastructure, and Security.
- Oversee all aspects of IT infrastructure: cloud (Azure), network (firewalls, switches, WiFi), and endpoints.
- Drive endpoint security and identity management via Intune, Entra, Defender, M365, and AD.
- Ensure high availability, performance, and scalability of all systems across Windows, Mac, and Linux OS.
- Lead implementation and governance of global cybersecurity policies, tools, and compliance standards (e.g., ISO 27001).
- Define IT budgets, vendor strategy, licensing, and cost optimization plans.
- Act as a key escalation point for complex issues and collaborate with global IT teams on ticket queues and critical projects.
- Analyze IT reports and dashboards to track KPIs and drive continuous improvement.
- Champion process automation and productivity by leading custom Jira automation workflows and SharePoint-based collaboration.
- Represent IT in internal audits, client reviews, and security assessments.
Preferred Skills & Qualifications:
- 13+ years of experience with at least 3 years in IT leadership roles, including people management
- Deep hands on experience across Microsoft stack: Intune, Defender, Entra, AD, M365
- Strong knowledge of Azure infrastructure and enterprise network management
- Proven experience implementing and auditing ISO 27001 compliance
- Expertise in Jira, Confluence, SharePoint and process automation
- Budget planning, vendor negotiation, and IT asset lifecycle management
- Strong communication and stakeholder alignment skills
- Proficiency in English
- Knowledge of European language will be an added advantage