Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management solutions. This role involves designing, developing and automating ITSM workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on experience in ServiceNow development , full stack development, scripting, AI integration and workflow automation.
What you get to do in this role:
- You will architect, develop, and enhance ServiceNow solutions that power enterprise-wide self‑service and ITSM operations, leveraging cutting-edge AI, automation, and modern development practices. You will collaborate with product owners, engineers, and stakeholders to design scalable, high‑performance applications while integrating advanced AI/ML, RPA, and predictive intelligence capabilities. In this role, you will also guide technical decisions, optimize workflows, and drive innovation by aligning technology choices with business outcomes
- Partner with product owners to capture detailed requirements and design high-quality solutions for our users
- Contribute to building industry-leading solutions that enable enterprise-wide self-service capabilities
- Collaborate closely with developers, product managers, and quality engineers to deliver reliable software solutions
- Evaluate diverse technology options for performance, scalability, and cost, and guide the team toward the most effective choices
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 6+ years of combined experience in ServiceNow development and any object-oriented language.
- ServiceNow development expertise with a balanced focus on both frontend and backend components
- Advanced proficiency in JavaScript, Glide scripting, Business Rules, and UI policies
- Familiarity with ServiceNow products Virtual Agent, Now Assist and integration Hub.
- Solid background in data structures, algorithms, object-oriented design, design patterns, and performance/scalability optimization
- Practical experience with modern UI frameworks such as Angular, React Experience integrating Agentic AI for automated decision-making and workflow orchestration.
- In-depth understanding of ITIL processes, with specialization in Incident, Change, Request, and Problem Management
- Proven hands-on skills in REST/SOAP API integrations and working with external AI models.
- Exceptional analytical abilities to troubleshoot and optimize ITSM operations and workflows.
- Backend development experience using Python, Django, and REST API framework is an added advantage.
- ServiceNow Certified System Administrator/Application Developer (CSA/CAD), CIS-ITSM, and CTA certifications (preferred)
- Understanding of Azure OpenAI or similar AI frameworks.
- Hands-on experience with AI/ML models, RPA tools, and predictive intelligence solutions is an added advantage.
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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