- Team Supervision: Lead, train, and motivate front office staff to ensure high performance and adherence to company standards.
- Guest Services: Oversee check-in and check-out processes, handle guest inquiries, and resolve complaints promptly and professionally to ensure guest satisfaction.
- Operational Efficiency: Monitor daily front desk operations, including scheduling, task delegation, and ensuring compliance with policies and procedures.
- Administrative Duties: Manage reservations, maintain accurate records, and prepare reports on front office activities, such as occupancy rates and revenue.
- Customer Experience: Ensure a welcoming and professional environment, addressing guest needs and enhancing their experience.
- Collaboration: Work closely with other departments (e.g., housekeeping, maintenance) to coordinate services and resolve issues.
- Training and Development: Conduct training sessions for new hires and provide ongoing coaching to improve staff performance.
- Compliance: Ensure compliance with health, safety, and company policies, including handling cash and credit transactions accurately.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Food provided
- Provident Fund
Ability to commute/relocate:
- Thoraipakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Hotel Industry: 2 years (Required)
Language:
- Hindi (Required)
- English (Required)
- Tamil, English, Hindi (Required)
Location:
- Thoraipakkam, Chennai, Tamil Nadu (Preferred)
Work Location: In person