A Guest Service Associate (GSA) in a hotel's front office plays a vital role in ensuring positive guest experiences. They are the first point of contact for guests, handling check-in, check-out, and addressing inquiries and requests. GSAs also manage reservations, maintain accurate records, and collaborate with other departments to fulfill guest needs, contributing to the overall smooth operation of the hotel. Key Responsibilities of a Front Office Guest Service Associate:
- Guest Arrival and Departure:Greeting guests warmly, assisting with check-in and check-out procedures, and ensuring a smooth and efficient process.
- Reservation Management:Handling room reservations, making changes or cancellations, and ensuring accuracy of booking information.
- Guest Information and Assistance:Providing information about hotel facilities, services, and local attractions, as well as addressing guest inquiries and requests promptly and professionally.
- Problem Resolution:Addressing guest complaints and concerns effectively and efficiently, aiming for a satisfactory resolution.
- Record Keeping:Maintaining accurate guest records, including reservation details, payment information, and any special requests or preferences.
- Communication:Effectively communicating with guests and other hotel departments to ensure smooth operations and guest satisfaction.
- Financial Transactions:Handling cash and credit card transactions accurately and responsibly.
- Maintaining a Welcoming Environment:Ensuring the front desk area is clean, organized, and welcoming to guests.
- Upselling:Suggesting and promoting hotel services and amenities to guests to enhance their experience and potentially increase revenue.
Job Types: Full-time, Permanent
Pay: ₹8,748.78 - ₹20,257.40 per month
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental Pay:
- Shift allowance
Work Location: In person
Expected Start Date: 18/06/2025