Summary:
The Frontline Technical Staff will be responsible for providing hands-on technical support, troubleshooting, maintenance, and ensuring smooth functioning of equipment, systems, or services. The role requires direct interaction with clients/end-users to resolve technical issues promptly and professionally.
Key Responsibilities:
- Perform installation, operation, maintenance, and troubleshooting of equipment/machinery/systems.
- Provide frontline technical support to clients and resolve issues within defined timelines.
- Conduct regular inspections and preventive maintenance to ensure operational efficiency.
- Escalate complex technical issues to senior engineers or the technical manager when required.
- Maintain accurate records of service requests, repairs, and maintenance activities.
- Train and guide users/customers on the correct usage of products or equipment.
- Adhere to safety, quality, and compliance standards while performing tasks.
- Support in testing, commissioning, and field service activities.
- Collaborate with cross-functional teams to improve service efficiency and customer satisfaction.
Skills & Qualifications:
- Diploma / ITI / B.Tech / Equivalent qualification in [relevant field – Electrical, Mechanical, Electronics, Computer, etc.].
- Prior experience in a technical support or field service role preferred (fresher with strong technical knowledge can also apply).
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to communicate technical information clearly to non-technical users.
- Basic knowledge of safety protocols and operational standards.
- Willingness to work in shifts, travel, or be on-call as per requirement.
Key Competencies:
- Technical expertise and hands-on skills
- Customer service orientation
- Attention to detail
- Teamwork and collaboration
- Time management and adaptability
Job Types: Full-time, Permanent, Fresher
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Experience:
- Front line Techanical staff: 5 years (Required)
- Front line Techanical : 5 years (Required)
- Lubricant industry : 5 years (Required)
Work Location: In person