JOB DESCRIPTION:
Duties may include, but are not limited to the following:
F To develop relationships with patients and their family members to provide maximum personalized patient service.
F To review customer feedback data and take appropriate preventive and corrective action in the areas assigned as per the job description.
F To make suggestions for improvements in overall operations with an emphasis on increasing patient satisfaction.
F To display a high degree of professionalism and integrity as befitting a member of management.
F Must ensure that all personnel are kept well informed of department objectives and policies.
F The ability to ensure that a proper image is being maintained by all Team Members with respect to grooming and uniform standards.
F To ensure that qualified personnel are selected, recruited and trained in all areas of responsibility.
F To support Hospital philosophy towards employee development, to ensure the effectiveness and promotion of this philosophy within the department.
F To support and participate in programs, related to orientation of new employees.
F Manage all administrative duties as specified by the Hospital.
F To work on, time specific standards and implement the same within a period of three months.
F To ensure customer satisfaction level is more than 95% in the specified areas.
F To work on a mechanism to monitor the deviations with reference to patient service standards and delivery time.
F To be responsible for delivering a high standard of holistic care to patients, promoting their equality and dignity at all times.
F To guide the patients to the respective consultation suite / investigation area / Office and hand over the responsibility to the concerned area Executive / In charge for further follow-up of the patient.
F To ensure smooth functioning in the main reception/ registration counter/ Admission counter.
F To streamline patient's flow at the main reception during morning hours.
F To interact with all the outpatients and to help out during complaint's/grievances.
F To co-ordinate with consultants/ Secretaries for patient's problems.
F To handle patient complaints/ enquiry.
F To check the attendance of the receptionists and their dress code.
F To allocate the receptionists in case of leave or any absence.
F To conduct training programmes every month.
F To check and maintain stock of stationary in the department.
F To participate and contribute to departmental quality initiatives.
F To be aware of departments performance and objective.
F To carryout data collection/support in data collection.
F To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Education:
- Master's (Preferred)
Experience:
- total work: 2 years (Preferred)
Language:
- English (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Expected Start Date: 17/08/2025