Job Opening: Front Desk & Billing Executive
Location: Sovabazar, Kolkata (Full-Time, In-Person)
Organization: Institute of NeuroDevelopment (IND)
About IND
The Institute of NeuroDevelopment (IND) is a leading center focused on transforming the lives of neurodivergent children—especially those with Autism, ADHD, and developmental delays—by supporting their families through structured, parent-led, and play-based learning interventions. IND is a purpose-driven, child-centered ecosystem, and every team member contributes to building clarity, capability, and confidence in the families we serve.
Role Overview
We are looking for a Front Desk & Billing Executive who will serve as the first point of contact for visiting families while also handling basic billing and calendar coordination responsibilities. This role requires someone who is soft-spoken, warm, organized, and capable of managing both front-facing communication and backend support with accuracy.
This is an excellent opportunity for someone who wants to grow in a meaningful healthcare or child development setting while being part of a values-driven, fast-scaling organization.
Key Responsibilities (KRA)1. Reception & Family Interface
- Greet all visitors and parents with calm, respectful, and professional demeanor
- Manage check-ins, walk-ins, and visitor entries in a smooth and orderly way
- Assist families in understanding session flow, waiting periods, and follow-ups
2. Billing & Accounts Handling
- Generate and manage invoices, receipts, and payment records
- Maintain Tally entries for service billing, petty cash, and basic ledger tasks
- Ensure timely updates and coordination with the accounts team
3. Calendar & Session Scheduling
- Coordinate daily and weekly appointment calendars for therapists, psychologists, and coaches
- Send reminders and update parents on any changes in schedules
- Manage last-minute adjustments and cancellations with grace and clarity
4. Communication & Documentation
- Handle phone calls, inquiries, and internal routing with courtesy
- Maintain front office documentation, registers, and parent communication logs
- Support documentation tasks such as printing, filing, and data entry as required
5. Operational Support
- Keep reception area clean, organized, and welcoming
- Assist with small logistics and coordination during internal meetings or family sessions
- Alert the admin or operations team of any issues or support needs
Who This Role Is Ideal For
- 1–3 years of experience in front office, accounts support, or client-facing coordination roles
- Familiarity with Tally software and basic billing procedures is essential
- Fluent in Bengali, Hindi, and English
- Soft-spoken, attentive, organized, and emotionally grounded
- Experience in healthcare, wellness, therapy centers, or hospitality is preferred but not mandatory
- Basic proficiency in email handling, Google Calendar, MS Office, or equivalent tools
Growth & Opportunities at IND
- Opportunities to evolve into roles such as Admin Officer, Client Relationship Coordinator, or Billing Manager
- Exposure to a progressive neurodevelopmental environment with hands-on learning
- Work in a collaborative, respectful, and impact-oriented team
- Be part of an organization that is scaling across India and beyond, with meaningful long-term prospects
Job Details
- Type: Full-Time (Offline)
- Location: Sovabazar, Kolkata
- Work Days: 6 days/week
- Compensation: Based on experience and skillset (includes performance-linked growth)
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- Current CTC. Expected CTC.
Experience:
- Tally: 1 year (Required)
- working with computers: 1 year (Required)
- healthcare or hospitality (hotels): 1 year (Preferred)
- front desk or customer dealing: 1 year (Required)
Language:
- Bengali (Preferred)
Work Location: In person