Job Title: Floor captain
Location: Tony’s Kitchen, Kacheripady, Ernakulam
Department: Food & Beverage Operations
Reports to: Owner
Job Summary:
The Restaurant Manager at Tony’s Kitchen will be responsible for overseeing daily operations, ensuring a seamless guest experience, and optimizing overall efficiency. You will lead the team, manage staff schedules, control inventory, maintain quality standards, and drive profitability. This role requires hands-on leadership, strong problem-solving skills, and a deep understanding of restaurant operations.
Key Responsibilities: Operations Management:
- Oversee day-to-day restaurant operations, ensuring efficiency and smooth service flow.
- Supervise kitchen and front-of-house teams to maintain service quality.
- Ensure all food and beverages meet the restaurant’s high standards.
- Develop and implement operational policies to enhance workflow and guest experience.
- Monitor compliance with health, safety, and hygiene regulations.
Guest Experience & Service Excellence:
- Ensure exceptional customer service and resolve guest complaints professionally.
- Engage with guests to gather feedback and improve dining experiences.
- Implement strategies to enhance customer retention and satisfaction.
Staff Management & Training:
- Recruit, train, and mentor staff to uphold service and operational standards.
- Create staff schedules to ensure optimal coverage during peak hours.
- Foster a positive, motivated work environment and encourage teamwork.
Financial & Inventory Control:
- Manage daily cash flow, billing, and financial transactions.
- Monitor cost of goods sold (COGS), labor costs, and overall profitability.
- Oversee inventory management, supplier relations, and stock control.
- Identify opportunities to improve efficiency and reduce waste.
Marketing & Business Growth:
- Collaborate on promotional campaigns to increase footfall and revenue.
- Leverage social media and customer engagement strategies to enhance brand presence.
- Identify trends and implement innovative dining experiences.
Reporting & Administration:
- Track daily sales, expenses, and performance metrics.
- Prepare reports on revenue, operational efficiency, and customer feedback.
- Ensure compliance with local food safety and business regulations.
Requirements:Education & Experience:
- Bachelor’s degree in Hospitality Management or related field (preferred).
- Minimum 3-5 years of experience in a restaurant management role.
- Strong knowledge of F&B operations, inventory management, and cost control.
Skills & Attributes:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and handle high-pressure situations.
- Strong problem-solving and decision-making skills.
- Familiarity with POS systems and restaurant financials.
Job Type: Full-time
Benefits:
- Competitive salary based on experience
- Staff meals
- Accommodation
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹22,000.00 per month
Experience:
- total work: 1 year (Preferred)
Work Location: In person