Responsibilities:
• Ensure delivery of value to Honeywell clients and customers
• Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients
• The engineer needs to operate effectively under time constraints and pressure from the customer and the business
• Ability to schedule and plan periodic maintenance service on service contract requirement.
• To lead a team of Engineers, Technicians, Vendors and other available resources to perform the periodic maintenance service and attend to customer’s spot call.
• Development and maintenance of site-specific documentation and quality assurance information as instructed by Supervisor.
• Availability for and performance of duties outside of normal working hours as per agreed SLA and commitment given to Customers and as directed
• To maintain and establish a good working relationship with the customer.
• To do project management for alteration, additions or retrofit works on service site.
• Supervision of field installations and commissioning in Service projects/Quoted reactive work
• Create new sales opportunities during the application of the project/service
• To propose small work quotation for customer and carried out the proposed work on acceptance.
• Determine equipment and accessory needs for implementation and inform FSL or FSS in time
• Support FSS or FSL for project cost and progress reporting
• To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job.
• Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales.
• To assist project manager on big scale project to execute the project smoothly, on-time and on budget.
• The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives.
• Assist FSS or FSL to achieve service matrix and regional AOP targets.
• Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities.
- Supervise a team
Key Responsibilities
- Troubleshoot and resolve technical issues for customers
- Conduct equipment installations, repairs, and maintenance
- Provide technical support and expertise to customers in the field
- Collaborate with cross-functional teams to ensure customer satisfaction
- Maintain accurate records of service activities and documentation
• Engineering Graduates/Diploma holders with 8+ years of relevant experience and passion for Building Automation
• Expert level of knowledge and experience in BMS, FAS, EBI and other Honeywell systems like Security system knowledge such as CCTV, DVM, Honeywell access control and Honeywell Intrusion Detection System will be an added advantage.
• Strong fault finding and trouble shooting skills.
• Good Knowledge of Servers Class Machines, Virtual Machines, Networking.
• A good team player with good communication and interpersonal skills.
• Able to travel to customer sites kingdom-wide
• Ability to interact and build relationships with customers.
• Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role.
• Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer’s requirements.
• Must be able to work with limited supervision and direct contractors or other service technicians.
• Ability to manage group of team members to Exceed both Honeywell and customer expectation.
• Good communication both written and verbal.
• The ability to work under pressure.
• Strong commitment to safety and safe working environment.
• Local language proficiency would be an added advantage
• Valid driving License would be an added advantage