Role : Customer Support Executive (Voice)
Experience Required: 0 to 3 Years
Languages Required : English
Job Location: Hitech City, Hyderabad location
Shift Timing: US Shift (7.30 PM to 4.30 AM)
Salary: 2.25 LPA to 3 LPA
Note: No cab facility
Key Responsibilities:
- Handle inbound and outbound voice calls from customers based in international regions (primarily US/UK).
- Resolve customer queries related to products, services, billing, or support issues.
- Provide first-contact resolution and escalate unresolved issues to the appropriate department.
- Document call details, customer interactions, and actions taken in the CRM system.
- Follow standard operating procedures and call quality parameters.
- Meet performance metrics including call quality, call handling time, and customer satisfaction.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Key Requirements:
- Education: Any Graduate (preferred); Undergraduates with relevant experience may also apply.
- Experience: 0 – 3 years of experience in voice-based customer service or international BPO.
- Communication: Excellent verbal communication skills in English is mandatory.
- Technical Skills: Basic knowledge of computer systems, MS Office, and CRM tools.
- Work Environment: Comfortable working in a night shift and rotational weekly offs.
- Soft Skills: Strong problem-solving skills, patience, and a customer-first attitude.
Benefits:
- Attractive salary with night shift allowance
- Incentive/Bonus based on performance
- Cab facility (pick-up/drop as per company policy)
- Opportunity for career growth and internal promotions
- Comprehensive training and onboarding
Job Type: Full-time
Pay: ₹225,000.00 - ₹300,000.00 per year
Schedule:
- Night shift
Work Location: In person