Job description:
MrMed is looking for Customer Support Executives to assist our customers in order fulfillment and post‑order support over telephone/ chat channels.
Location: T Nagar Chennai (Only work from office role)
Responsibilities:
- Handling customers’ query on products or the company via phone calls and chat channels, and making follow‑up outbound calls
- Resolving post dispatch issues of customers - eg delivery status, order tracking, returns and refunds
- Checking delivery status and coordinate with delivery partners regarding escalations and on-time delivery
- Developing and sustaining solid relationships with customers to encourage repeat purchases
- Escalating unresolved issues to team leads and persistent issues directly to senior management
Desired Profile:
· Bachelor’s degree in any field.
· 6 months to 2 years experience in customer support
· Excellent communication skills in English and Tamil
· Should possess a temperament for handling customers with care
Job Types: Full-time, Permanent, Fresher
Benefits:
- Provident Fund
Ability to commute/relocate:
- T Nagar, T Nagar, Chennai - 600017, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you currently live in Chennai? YES OR NO? (Please apply only if you are live in Chennai currently. Other cities applications will not be accepted)
Experience:
- customer support: 1 year (Preferred)
Language:
- Hindi (Required)
- Hindi fluently (Required)
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹26,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person