- Handle customer complaints provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large Inbound and Outbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Excellent Communication in Hindi is mandatory.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is added advantage.
Job Types: Full-time, Permanent
Pay: ₹17,000.00 - ₹23,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Performance bonus
Language:
- English (Required)
- Hindi (Required)
Location:
- Hosur, Tamil Nadu (Required)
Work Location: In person
Speak with the employer
+91 7200219505