Job Title: Customer Support Executive – PhonePe Process
Company: Transcom
Location: Gurgaon (Work from Office)
Process: Domestic – Voice/Chat (PhonePe)
Shift Timings: Day Shift for Females and 24*7 for Males
Job Summary:
We are hiring Customer Support Executives for the PhonePe process. The role involves assisting customers with queries related to transactions, wallet issues, and payment concerns, ensuring a smooth customer experience for one of India’s largest digital payment platforms.
Roles & Responsibilities:
- Handle incoming calls and chats from PhonePe customers.
- Resolve customer queries related to transactions, refunds, failed payments, and other wallet issues.
- Provide accurate information and resolve customer complaints in a timely manner.
- Ensure high customer satisfaction through professional communication.
- Follow standard operating procedures and adhere to process compliance.
- Escalate unresolved issues to the relevant department.
Eligibility Criteria:
- Qualification: Graduate (Mandatory)
- Experience: Freshers and experienced candidates can apply (BPO experience preferred).
- Skills: Good communication skills in English and Hindi.
- Typing speed: Minimum 25 WPM preferred.
- Immediate Joiners Only
Salary Details:
- CTC: ₹23,000 – ₹26,000 per month (depending on experience)
- In-hand Salary: As per company norms
- Incentives: Applicable as per performance
Perks & Benefits:
- 6 Days Working
- Rotational Week-offs
- Day Shift for Female Candidates
- Growth opportunities within the company
Selection Process:
- HR Screening → Operations Round → Final Discussion → Offer
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- Are you okay with the offered salary range of ₹23,000 to ₹26,000 CTC?
- Are you comfortable with the location (Gurgaon Sector 18 ), rotational shifts, and immediate joining?
Education:
- Bachelor's (Required)
Work Location: In person