The candidate should have following experience:
1. Provide technical support and assistance to customers experiencing issues with our products or services.
2. Troubleshoot technical problems and provide timely resolution to ensure customer satisfaction.
3. Communicate effectively with customers to understand the nature of their technical issues and provide clear and concise instructions for resolution.
4. Document customer interactions, including details of inquiries, complaints, and resolutions, in our CRM system.
5. Collaborate with internal teams to escalate and resolve complex technical issues.
6. Stay up-to-date on product knowledge and technical skills through training and self-study to effectively support new and existing products.
7. Assist in creating and maintaining technical support documentation, including FAQs and troubleshooting guides.
8. Continuously strive to improve customer satisfaction by identifying opportunities for process improvement and recommending solutions.
Skills Required:
1. Bachelor's degree in Computer Science, Information Technology, or a related field
2. Previous experience in a technical support role or similar customer-facing position.
3. Strong problem-solving skills with the ability to diagnose and troubleshoot technicalissues.
4. Excellent communication skills, both written and verbal.
5. Ability to work independently and collaboratively in a fast-paced environment.
6. Customer-centric mind-set with a dedication to providing exceptional service
Job Type: Full-time
Pay: ₹10,520.65 - ₹25,000.00 per month
Schedule:
- Day shift
- Morning shift
Education:
- Bachelor's (Required)
Experience:
- Technical support: 1 year (Required)
Work Location: In person