Job Title: Customer Support Executive
Location: Sector 49, Gurgaon
Job Type: Full time, Permanent
Job Summary:
We are seeking for a proactive Customer Support Executive to join our team. The ideal candidate will be responsible for managing customer queries, resolving complaints, and providing excellent service to ensure high levels of customer satisfaction and retention.
Key Responsibilities:
- Respond to customer queries via phone, email, live chat, or social media.
- Handle and resolve customer complaints quickly and efficiently
- Maintain records of customer interactions, process customer accounts, and file documents.
- Identify customer needs and assist in the purchase process if required.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved issues to the appropriate internal teams.
Requirements:
- Graduate freshers are welcome
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices is a plus.
- Patience and problem-solving skills.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
Experience:
- Telecommunication: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Required)
Location:
- Gurgaon, Haryana (Required)
Work Location: In person