Job Title: Customer Success Manager
Location: Bangalore (On-site; full-time)
About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform.
Our technology has empowered enterprises such as Unilever and Nestlé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.
Job Overview:
About the Role
As a Customer Success Manager you will be responsible for acting as trusted advisors who drive value through onboarding, adoption, expansion and renewals. The role is revenue-focused, and you will own renewals, upsell, cross-sell, and expansion conversations to maximize customer lifetime value.
Key Responsibilities:
Customer Onboarding & Adoption
Ensure effective customer onboarding and drive sustained adoption over time.
Develop a deep understanding of client goals and align our solutions to deliver measurable business impact.
Educate clients about key product features and ensure high engagement.
Account Growth (Upsell, Cross-Sell & Expansion)
Identify growth opportunities within existing accounts and drive upsell and cross-sell initiatives.
Develop expansion strategies, including multi-country deployments, multi-division rollouts, and usage expansion.
Own renewal discussions and proactively mitigate churn risks.
Work closely with sales and marketing teams to drive account expansion campaigns.
Relationship Management & Client Engagement
Develop and maintain strong relationships with key stakeholders at all levels.
Conduct business reviews (MBRs/QBRs), analyze key performance indicators (KPIs), and share insights.
Act as the voice of the customer, providing feedback to Product, Engineering, and Support teams.
Operational & Issue Resolution
Collaborate with internal teams to ensure smooth service delivery and issue resolution.
Track customer usage trends to identify at-risk accounts and implement proactive strategies.
Qualifications:
3 - 5 years of experience in Customer Success, Account Management, or Sales in an IT, SaaS, or Enterprise Software company.
Experience in sales-driven roles with a proven ability to drive upsell, cross-sell, and account expansion.
Supply Chain or Logistics industry experience is a plus.
Ability to build relationships with decision-makers, product champions, and end-users in both startups and large enterprises.
Strong executive presence, negotiation, and stakeholder management skills.
Passion for technology and a growth-focused mindset.
What We Offer
Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization.
Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.