Customer Success Manager

Join Udemy. Help define the future of learning.

Udemy is an AI-powered reskilling platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. 

Learn more about us on our company page.

Where we work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is a remote role but you need to be located in Bangalore.

About your Skills

• Critical Thinking - You analyze and evaluate information objectively, consider multiple perspectives, and make reasoned judgments, demonstrating adaptability and a growth mindset in the face of change.
• Problem-solving - Your problem-solving prowess is evident in your ability to tackle challenges head-on. You don't shy away from obstacles; instead, you deconstruct them into manageable parts and methodically develop effective solutions.
• Strategic Planning - You excel in crafting detailed plans and roadmaps. By anticipating future trends and potential hurdles, you ensure that your strategies are not only aligned with the overall vision but are also adaptable to changing circumstances.
• Leadership - Your leadership capabilities shine through in your ability to inspire and motivate those around you. You foster a collaborative environment where teamwork thrives, and you align your team towards a shared strategic vision. 

About this role

We are looking for a Growth Enterprise Customer Success Manager to partner with our mid sized business customers post-sale to drive adoption and ensure customer growth and retention. As a Growth Enterprise Customer Success Manager, you will work closely with customers to execute learning strategies and drive product adoption to help our customers achieve their most important business outcomes. Managing a portfolio of up to 50 accounts, you’ll provide high-touch support, collaborate on expansion strategies, and develop individualized success plans. 

What you'll be doing:

• Manage a portfolio of ~50 accounts with proactive, high-touch support throughout the customer journey.
• Launch and train new customers, ensuring smooth onboarding and platform adoption. 
• Support customers by leveraging high touch interactions throughout the entire customer journey, across multiple customer contacts.
• Provide expert consultation and work with customers to develop their internal learning strategy to achieve their customers’ most important business outcomes.
• Facilitate deep and consistent engagement with Sales partners to identify and execute on account expansion strategies to hit retention and upsell targets. Strong emphasis on upselling.
• Develop individual success plans for each customer to ensure UB adoption, expansion, and loyalty across BtoB.
• ~ 20% travel to facilitate in-person Partnership Planning Workshops, Executive Business Reviews, strategic planning meetings, or customer events.
• Work with Marketing to identify advocacy opportunities within the Growth Enterprise customer base.
• Take a consultative approach with customers, ensuring strong alignment to their Triple Metric and most important business outcomes.

What you’ll have

• 4-5+ years of B2B SaaS customer success, account management, consulting and/or sales experience
• Experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
• Ability to build and nurture trusted relationships; experience working with HR/L&D customers
• Ability to identify, work, and close complex deals
• Experience developing strategies to increase the adoption of non-compliance technology solutions
• Basic understanding of concepts related to customer integrations (e.g., Single Sign-On, APIs, feature customization, etc.)
• Experience deploying licenses within a large organization
• Successfully managed multi-product solutions 

#LI-TP1

Why work here?

You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. 

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits,  Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. 

Information regarding data privacy is available within the Udemy Careers Privacy Notice.