Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM and design systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Working laptop
- Able to communicate seamlessly in English and Hindi
Job Type: Full-time
Pay: ₹192,000.00 per year
Ability to commute/relocate:
- Patia, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Explain in a few lines why do you think you would be a good fit for the role that you are applying for?
- Do you have a laptop handy at your disposal?
Experience:
- total work: 1 year (Required)
Language:
- English and Hindi (Required)
Work Location: In person