Job Title: Customer Success Executive
Location: Indore (Work from Office)
Job Type: Full-time
Experience: Minimum 2+ years in Sales/Business Development (Digital Marketing preferred)
Salary: Competitive Base Salary + Performance-based Incentives
We are looking for a proactive, client-focused, and relationship-driven Customer Success Executive to join our growing team. In this role, you will be the bridge between our clients and internal teams, ensuring smooth onboarding, high satisfaction, and long-term client retention. You will play a crucial role in maximizing the value clients get from our services—PR, Digital Marketing, and Influencer Marketing—through strategic account management, performance tracking, and personalized support.
Key Responsibilities:
Client Onboarding & Relationship Management
- Understand client objectives, business needs, and expectations to ensure successful service delivery.
- Build and maintain strong, long-term relationships with clients, fostering trust and loyalty.
Performance Monitoring & Optimization
- Proactively suggest improvements, optimizations, and new strategies to maximize ROI.
- Ensure timely delivery of project milestones by coordinating with PR, Digital Marketing, and Creative teams.
Client Retention & Growth
- Identify opportunities for upselling and cross-selling additional services based on client needs.
- Conduct regular check-ins, business reviews, and satisfaction surveys to maintain high engagement.
- Manage and resolve client concerns promptly to ensure smooth collaboration.
Collaboration & Internal Communication
- Work closely with internal teams to align client expectations with deliverables.
- Share client feedback and market insights to help refine service offerings and improve processes.
- Assist in developing client case studies and success stories for marketing purposes.
Reporting & CRM Management
- Maintain up-to-date client records, communication logs, and project statuses in CRM tools.
- Present retention and satisfaction data to management to guide customer success strategies.
Required Qualifications
- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
- 2+ years of experience in Customer Success, Account Management, or Client Servicing—preferably in PR, Digital Marketing, or Influencer Marketing.
- Strong understanding of digital marketing channels and campaign execution.
- Excellent communication, presentation, and relationship-building skills.
- Experience with CRM tools (Zoho, HubSpot) and MS Office.
- Ability to manage multiple accounts simultaneously in a fast-paced environment.
Key Skills
- Client relationship management & retention
- Account growth & upselling
- Digital marketing knowledge
- Strategic problem-solving & negotiation
- Performance analysis & reporting
- CRM proficiency
- Strong communication & interpersonal skills
Why Join DigitalVia?
- Work in a fast-paced, creative, and client-focused agency environment.
- Competitive salary with performance incentives.
- Opportunities for career growth and leadership roles.
- Collaborative and supportive work culture.
- Exposure to diverse industries and innovative campaigns.
How to Apply
Send your updated resume to kalash.bhalerao@digitalvia.in
For more details, contact us at +91-9755670135
Subject Line: Application for Business Development Manager – [Your Name]
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
- Leave encashment
Work Location: In person