Position: Customer Success Associate – Level 1
Job Location: Gurugram (Exact location shared post selection)
Mode: Work From Office
CTC: ₹32,000 per month
Shifts: Rotational
Cab Facility: Provided
Key Responsibilities:
- Handle international customer queries and issues
- Troubleshoot and resolve customer complaints
- Document customer interactions and solutions accurately
- Ensure customer satisfaction through end-to-end resolution
Eligibility Criteria:
- Minimum 1 year of experience in International Customer Support
- Mandatory Technical Support (Troubleshooting) experience
- Excellent English communication skills with C1 proficiency
- No MTI (Mother Tongue Influence) or RTI (Regional Tongue Influence)
- Must be a Graduate
- Interview Process: HR Round → Ops Round → Versant
Job Types: Full-time, Permanent
Pay: ₹29,000.00 - ₹32,000.00 per month
Schedule:
- Rotational shift
- Weekend availability
Application Question(s):
- Are you fluent in English?
- Are you located in Gurugram?
- Do you have any experience in Customer Support?
- Are you comfortable to work in Rotational Shifts & Rotational Weekends?
Education:
- Bachelor's (Required)
Work Location: In person