We are seeking a proactive and customer-focused Outbound Call Center Representative to join our growing HVAC services team. In this role, you will be responsible for making outbound calls to customers for appointment scheduling, service follow-ups, membership promotions, and feedback collection. The ideal candidate has a background in outbound calling, a strong customer-first mindset, and is comfortable working in a fast-paced, target-driven environment.
Key Responsibilities:
- Initiate outbound calls to customers for:
- Scheduling and confirming service appointments.
- Following up on previous service calls or inquiries.
- Promoting and explaining membership plans and special offers.
- Conducting customer satisfaction surveys.
- Record and update customer information, call outcomes, and service details accurately in CRM systems.
- Follow provided call scripts and company procedures to ensure consistent customer interactions.
- Maintain up-to-date knowledge of products, services, and promotions.
- Achieve daily/weekly targets for outbound calls, appointments set, and membership enrollments.
Required Qualifications:
- Education: Graduate degree or higher.
- Experience: 1–2 years in an outbound call center role, ideally in service or sales.
- Communication: Strong verbal and written English skills with a professional and clear phone manner.
- Technical Skills: Basic computer proficiency and familiarity with CRM platforms.
- Customer Orientation: Demonstrated commitment to delivering excellent customer service.
- Work Ethic: Self-motivated, results-driven, and a strong team player.
Job Type: Contractual / Temporary
Contract length: 11 months
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Schedule:
- Night shift
Application Question(s):
- What's your notice period?
- What's your current CTC?
- What's your expected CTC?
Language:
- English (Preferred)
Shift availability:
- Night Shift (Required)
Work Location: In person