Job Title: Customer Care Executive
Shift: Rotational (including evenings, weekends, and holidays)
Weekly Offs: 2 per week
Job Summary:
We’re hiring customer care executives for our US inbound voice process, which focuses on sales and upselling. You’ll handle incoming calls from US customers, provide support, and promote products/services to drive revenue.
Key Responsibilities:
- Answer inbound calls and resolve customer queries
- Promote products and upsell during interactions
- Handle objections professionally and close sales
- Update call details in CRM
- Meet individual and team sales targets
Requirements:
- Strong English communication (verbal & written)
- Experience in customer service/sales preferred
- Good multitasking and negotiation skills
- Comfortable with rotational shifts
- Basic computer and CRM knowledge
Job Type: Full-time
Pay: ₹20,000.00 - ₹23,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Language:
- English (Required)
- Hindi (Preferred)
Location:
- Mohali, Punjab (Required)
Work Location: In person