Key Objective of the Job:
A Customer service executive who effectively manage DSE interactions, channel partners and the open market. CSE’s responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.
Key Deliverables:
Lead Generation
- Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market.
Customer Relationship Management
- End to end customer relationship management including explaining product offerings and resolving sales queries.
- Cross-selling product offerings to customers.
- Educates customers with information to build their understanding of issues and capabilities.
- Goes beyond their day-to-day work to assist customers in a positive manner.
Dealer Relationship Management
- Maintaining relationship with assigned dealer.
Deal Processing
- Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
Internal Stakeholder Management
- Interact with operations and credit team in order to ensure smooth processing of loan application.
Education Qualification:
Graduate in any stream.
Commerce Graduate preferred.
Specialized job competencies:
Functional Competencies
- Communication Skill
- Negotiation Skill
- Market/Industry Knowledge
- Analytical Skill
- Product Knowledge
Behavioral Competencies
- Execution Excellence
- Customer Centricity
Hiring Parameters:
- Candidates from commerce graduate stream preferred.
- Should be comfortable to move in the market.
- Should have learning attitude.
- Should have bike and license.
- Good knowledge of RTO (UV)
- Should have Product Knowledge (UV)