Job Title: Customer Service Executive – International Voice & Chat Process
Location: Lucknow (Work from Office)
Company: Elite Business Solution
Job Type: Full-time
Experience: Freshers & Experienced candidates welcome
Education: Undergraduate or Graduate
Job Description:
Elite Business Solution is hiring dynamic and customer-focused individuals to join our International Voice & Chat Process team. If you have excellent communication skills and are looking to build your career in the BPO industry, we want to hear from you.
Responsibilities:
- Handle international customer queries through voice and chat channels.
- Provide timely and accurate responses to ensure customer satisfaction.
- Maintain professionalism and empathy during all customer interactions.
- Adhere to company policies, processes, and performance targets.
Eligibility Criteria:
- Minimum qualification: Undergraduate (in any stream)
- Age: 18 – 35 years
- Good command of English (mandatory for international process)
- Willingness to work in rotational shifts, including night shifts
- Must be comfortable with a work-from-office setup in Lucknow
Salary Details:
International Process (NA Region):
- NA Chat (Freshers/Experienced): ₹26,000 CTC
- NA Voice (Freshers): ₹28,000 CTC
- NA Voice (Experienced): ₹30,000 CTC
Domestic Process (Limited Openings):
- English: ₹17,000 CTC
- Hindi: ₹15,000 CTC
Work Conditions:
- 5 days working with rotational week offs
- 24×7 shift environment (including night shifts for all genders)
- Female shifts generally scheduled between 9:00 PM to 6:00 AM
- No cab facility available
- 9.5 hours of shift including a 1-hour break
- No planned leaves allowed in the first 3 months
- 3 months of paid training followed by a certification process
Hiring Process:
- HR Interview
- Operations Interview
- Assessment (Versant/Communication-based)
How to Apply:
Interested candidates can apply by sending a message on WhatsApp to +91 7599810837.
Please mention “NA Process_Lucknow” while applying.
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Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Work Location: In person
Speak with the employer
+91 6395866157