Job Summary
As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.
Key Responsibilities
- Handle customer calls professionally and empathetically
- Resolve queries and provide timely, accurate solutions
- Document customer interactions and maintain records
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Participate in training and quality assurance programs
- Collaborate with team members and supervisors to improve service delivery
Required Skills & Qualifications
- Minimum qualification: 12th pass or graduate
- Excellent verbal communication skills in English (neutral accent preferred)
- Basic computer proficiency and typing skills
- Willingness to work in rotational shifts (including nights/weekends)
- Patience, adaptability, and a customer-first attitude
Employment Type
- Full-time, permanent
- On-site only (no remote work)
Benefits
- Health insurance
- Provident fund
- Incentives for performance
- Transportation
FRESHERS ARE WELCOME
Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com
Job Type: Full-time
Pay: ₹19,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person