Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organization by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and Chat communication with customers.
What will you be doing
- Connect with the customers who raise requests to unsubscribe
- Understand customers journey & gather information about issues faced during the tenure
- Retain customers by resolving their issues & providing suitable offers
- Arrange return pick-up & refunds for customers that could not be retained and close loop
- Develop new retention strategies based on customers feedback & journey
- Maintain up-to-date knowledge of the companys current promotions & processes necessary to meet or exceed Retention goals
Job Type: Full-time
Pay: ₹250,000.00 - ₹400,000.00 per year
Ability to commute/relocate:
- HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
Work Location: In person