JOB Description Of Senior Customer Care Executive
Job Summary:
The Customer Care Executive is responsible for delivering high-quality customer support through effective communication and problem-solving skills. This role involves responding to customer inquiries, resolving issues, and ensuring a positive customer experience that supports brand loyalty and satisfaction.
Key Responsibilities:
- Respond to customer queries via phone, email, chat, or in-person in a timely and professional manner.
- Resolve product or service-related issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution.
- Maintain a high level of customer satisfaction by providing accurate, valid, and complete information.
- Follow up with customers to ensure their concerns have been resolved effectively.
- Maintain records of customer interactions, transactions, and feedback in CRM systems.
- Coordinate with internal departments to resolve complex or escalated issues.
- Adhere to customer service standards, policies, and procedures.
- Provide feedback on recurring customer issues to help improve services or processes.
- Stay updated on product knowledge, company policies, and customer service protocols.
Key Skills and Competencies:
- Excellent verbal and written communication skills
- Strong interpersonal and listening skills
- Problem-solving and conflict-resolution abilities
- Patience and empathy in handling difficult customers
- Attention to detail and organizational skills
- Basic computer literacy and familiarity with CRM software
Qualifications:
- Minimum: Graduate
- Preferred: Bachelor’s Degree in any discipline
- Prior experience in customer service or call center roles is an advantage
Working Conditions:
- Full-time position
- May involve extended working hours or weekend availability depending on customer needs
Job Type: Full-time
Pay: ₹15,042.38 - ₹20,023.56 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
Application Deadline: 10/06/2025