Job Description
We are hiring Customer Support Associates one of India’s leading digital payment platforms. This is an excellent opportunity for fresh graduates to launch their career in customer support. The role involves handling customer queries via both voice and non-voice channels.
Eligibility Criteria
- Education: Graduation (must be the highest qualification)
- Experience: Freshers only (at this stage)
- Communication Skills: Must be fluent in English
- Assessment: Versant Test required for both Voice and Non-Voice processes
Compensation
- Regular Role: ₹2.8 LPA (CTC)
- Apprentice Role: ₹16,800 per month (Stipend)
Key Responsibilities
- Resolve customer queries and issues through calls, emails, and chats
- Provide timely and effective support while maintaining a high standard of customer service
- Document interactions and ensure data accuracy
- Collaborate with team members and contribute to achieving customer satisfaction goals
Key Skills Required
- Excellent verbal and written communication
- Good comprehension and typing skills
- Ability to remain calm and professional under pressure
- Willingness to work in rotational shifts if required
Selection Process
- Versant Assessment (Voice & Non-Voice)
- HR Interview
Note: This is a full-time, on-site opportunity in Kolkata.
Job Type: Full-time
Pay: ₹16,000.00 - ₹19,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
Location:
- Kolkata, West Bengal (Required)
Work Location: In person
Speak with the employer
+91 9176682000