Proficiency in spoken and written English.
The Customer Care Representative will be responsible for delivering outstanding support and assistance to customers by addressing inquiries, resolving complaints, and ensuring a high-quality customer experience. Your primary responsibility will be to manage DMs, respond to customer queries and feedback, and engage with our community to enhance our brand presence and customer satisfaction.
Key Responsibilities
1. Customer Interaction
- Respond promptly to customer inquiries via phone, email, live chat, or in person.
- Respond promptly and professionally to DMs, comments, and queries on Instagram, Facebook, and other platforms
- Maintain a professional and friendly demeanor during all interactions.
2. Problem Resolution
- Identify and resolve customer issues in a timely and effective manner.
- Escalate complex cases to appropriate teams when necessary.
3. Product Knowledge
- Stay updated on company products, services, and policies to provide accurate information.
- Guide customers on product usage and troubleshoot problems.
4. Record Keeping
- Document all interactions and maintain detailed customer records.
- Ensure follow-up on pending issues to provide a seamless experience.
5. Quality Assurance
- Actively seek feedback from customers to improve service quality.
- Meet or exceed customer satisfaction and resolution time metrics.
6. Team Collaboration
- Collaborate with internal teams to address customer needs.
- Share insights and suggestions to improve processes and policies.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Prior experience in handling social media or customer service is preferred.
- Problem-solving abilities and attention to detail.
Job Types: Full-time, Permanent
Pay: ₹22,000.00 - ₹23,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Day shift
- Fixed shift
Education:
- Bachelor's (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 2 years (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person