Job description
Responsibilities and Duties
- Resolve all queries on email, chat & voice calls within the desired timelines.
- Manage incoming calls & Schedule offline appointments with medical practitioners/Labs & Diagnostic centers
- Identify and assess customers needs to achieve satisfaction
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
Required Experience, Skills and Qualifications
- Graduate in any discipline
- 2 to 3 years of experience
- Good working knowledge of MS Office
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent written and spoken communication skills
. Ability to multi-task, prioritize and manage time effectively
RoleAssociate/Senior Associate -(NonTechnical)
Industry TypeMedical Services / Hospital
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
Role Category
Job Type: Full-time
Benefits:
- Health insurance
Schedule:
- Day shift
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
- Hindi (Required)
Work Location: In person