CommVersion is seeking a creative and strategic Conversation Design Copywriter to design and optimize chat conversations that engage users and convert them into leads. This role will focus on building comprehensive knowledge banks for new and existing websites, developing FAQ content, and crafting conversational flows for chat processes tailored to multiple industries.
Key Responsibilities
- Design, create, and optimize chat conversations that drive user engagement and lead generation.
- Build and maintain knowledge banks for websites, including FAQs and relevant questions tailored to industry-specific needs.
- Develop user-friendly, customer-focused conversational scripts aligned with business objectives.
- Collaborate with marketing, operations, and client teams to understand goals and align copy with lead generation strategies.
- Conduct research to stay updated on customer behavior, industry trends, and emerging technologies in conversation design.
- Ensure conversational content is aligned with brand voice and tone.
- Test and refine conversational flows to improve user experience and conversion rates. • Analyze chat performance metrics and incorporate data-driven optimizations.
Required Skills and Qualifications:
- Proven experience in conversation design, copywriting, or content creation for chat processes or digital platforms.
- Strong understanding of lead generation strategies and customer journeys.
- Familiarity with knowledge base creation and FAQ development.
- Ability to write concise, engaging, and customer-centric content.
- Experience working across multiple industries is a plus.
- Strong analytical skills to interpret data and optimize conversational flows.
- Basic knowledge of chatbot platforms, AI tools, or Natural Language Processing (NLP) technologies.
- Excellent collaboration and communication skills.
- Creative mindset with a keen eye for detail.
Preferred Qualification:
- Background in marketing, communications, or a related field.
- Experience in A/B testing or optimization of conversational content.
- Knowledge of SEO principles for website content.
- Versant/Berlitz - C1/C2 level
What we Offer:
- Opportunity to work with a dynamic and innovative team.
- Exposure to multiple industries and diverse client portfolios.
- Growth opportunities in a fast-paced, results-driven environment.
- Competitive compensation package.
Job Types: Full-time, Permanent
Pay: ₹400,000.00 - ₹650,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: In person
Application Deadline: 21/07/2025
Expected Start Date: 04/08/2025