Main Purpose of Role:
To ensure required coverage and contribute to the ongoing continuous improvement of internal training systems, support processes owned by Global Business Services as part of a talent pool.
Role Accountabilities:
- Complete available training for assigned processes owned by Global Business Services
- As part of talent pool, provide coverage as needed for teams supporting assigned processes
- Identify opportunities for training/knowledge transfer process improvements and, partnering with Global Process Owners, prioritize, document, and submit opportunities to appropriate teams
Functional/Business skills
- Microsoft Office applications
- Exposure to tech/AI-supported training systems preferred
Essential Knowledge / Experience
- Bachelor’s degree in technology-related discipline (CI automation, Tech AI or similar)
- Demonstrated strong oral and written communication skills; attention to detail
- Ability to work through challenging situations or complex problems to achieve goal
- Demonstrated ability to manage and prioritize multiple projects, including providing stakeholder updates and communications
- Ability to collaborate effectively with a diverse set of colleagues, customers, and stakeholders