Job Summary:
The primary role of a Senior Client Services Account Manager will include managing long-term relationships with clients. Handling end-to-end internal & external team coordination to ensure the team provides high-quality deliverables and can work on tight deadlines to meet client expectations.
Job Responsibilities & Accountabilities:
- Establish business partnerships with clients to collaborate, fetch, and liaison information and data. Communicate frequently and effectively with all clients and other stakeholders regarding project goals.
- Work on the execution of projects and implementations, carry out needs assessments and requirements gathering and manage the projects. Provide regular status updates highlighting changes and exact requirements.
- Identify customer satisfaction issues and demonstrate a proactive, solution-based approach to enhance client satisfaction.
- Prioritize and schedule work activities to ensure that established targets are achieved or exceeded; complete, timely reporting post-client visits, communicating risks and outcomes to clients. Maintain trackers, reports, and presentations for client interaction.
- Identify, document, and share best practices to improve the overall customer experience and enhance customer understanding.
Required Skills & Personal Attributes:
- Bachelor’s degree in communications, advertising, business, information technology, or a related field preferred.
- Excellent written and verbal communication skills with proficiency in Excel and PowerPoint are a must.
- Ability to manage and execute multiple projects simultaneously and have strong client relationship skills.
- Strong research, analytical, and problem-solving skills.
- Ability to handle pressure and meet deadlines while working independently and as part of a team.
- 3-4 Years of Experience of relevant Experience (Prior experience with agency systems).
- Willing to work from the office location.
- Appetite for food, humor, and fun.
Job Location: Jangpura, Delhi (South)
Working Days: Monday - Saturday (weekly offs are 1st & 3rd Saturdays & Sundays)
Work Timings: 10:00 AM- 07:00 PM
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
- Leave encashment
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Yearly bonus
Ability to commute/relocate:
- Jangpura, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Current Salary?
- Expected Salary?
- Notice Period?
Education:
- Master's (Required)
Language:
- English (Required)
Location:
- Jangpura, Delhi, Delhi (Required)
Work Location: In person
Expected Start Date: 07/06/2025