Overview:
Zyga Solutions Pvt Ltd, a US-based healthcare BPO, seeks Client Relationship Officers (US Voice) to manage communication with patients, physicians, and vendors, ensuring efficient and professional service.
Responsibilities:
- Answer incoming calls and assist with patient care needs.
- Schedule patient appointments in the practice management system.
- Provide information to physicians, patients, and family members.
- Maintain professionalism and friendliness in all interactions.
- Address inquiries and resolve issues efficiently.
- Ensure accuracy and timeliness in all tasks.
Requirements:
- Strong command of English and excellent communication skills.
- 1–5 years of experience in international telecalling, handling global clients, preferably American clients.
- Experience in healthcare or patient care coordination is a plus.
- Candidates with an American accent preferred.
- Excellent multitasking and time management skills.
- Willingness to work night shifts (07.30PM to 3:30 AM, 08.30 PM to 04.30 AM) from our office at Vellayambalam, Trivandrum.
- Immediate joiners preferred, with local candidates from Trivandrum preferred.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
Speak with the employer
+91 9633251096