WE ARE HIRING FOR GRACE STAFFING SERVICES
Job Title: Chat Support Specialist (Chat Process)
Shift: US Rotational Shifts (9 hours)
Working Days: 5 Days a Week (2 Rotational Offs)
Mode: Work-from-office
Job Description:
We are hiring for a chat-based support role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for night shifts and working in rotational shifts.
Key Responsibilities:
- Provide efficient, friendly chat support to customers.
- Resolve customer issues and inquiries.
- Maintain accurate documentation of all interactions.
- Meet team KPIs (response time, resolution time, customer satisfaction).
Eligibility:
- HSC or Graduate (HSC candidates need 6 months - 1 year experience in international customer service).
- Strong written communication skills in English.
- Must be open to working in night shifts and rotational shifts.
- Pick-up Centralized & Home drop-off transportation provided
- Must have relevant documents (ID proof, education certificates).
- Immediate Joiner's Only
- Must based in Mumbai only.
What We Offer:
- Competitive salary and incentives.
- drop-off provided by the company.
- Learning and growth opportunities.
- OT & Incentives
Contact :
Email : Gracecareers02@gmail.com
Mobile No : +91 7715882251 (Jay)
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person