- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
Job Types: Full-time, Permanent, Fresher
Pay: ₹22,000.00 - ₹27,000.00 per month
Education:
- Bachelor's (Preferred)
Location:
- Pimpri-Chinchwad, Maharashtra (Required)
Work Location: In person