Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner
- Make outbound calls to follow up on customer requests, surveys, or sales opportunities
- Resolve customer complaints or issues with accuracy and efficiency
- Maintain customer records by updating account information
- Follow communication scripts, policies, and procedures
- Identify and escalate priority issues to the appropriate departments
- Meet performance targets such as call handling time, customer satisfaction, and quality metrics
- Provide accurate information about products, services, and promotions
- Perform data entry and maintain detailed call logs
- Collaborate with team members and other departments to improve customer experience
Location :- Koramanagala, Bangalore
Salary up to:- 25,000 /-
Job Type: Full-time
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Language:
- English (Preferred)
Work Location: In person
Expected Start Date: 29/08/2025