Laundryheap is a fast-growing tech start-up revolutionizing the laundry and dry cleaning industry. We pick up, clean & deliver within 24 hours, with the service currently being available in 14 markets around the globe. After a successful start, we are now ready to grow our young and dynamic team even further and continue our international expansion.
We are currently looking for a Business Development Associate in our Partner Operations division to join our fast-growing team at our office in India.
The Role:
Reporting to the Compliance Manager, the Business Development Associate - Partner Operations will be responsible for the growth of our Partner base across all our current and future markets.
Your role will include the following:
- Owning the Partner pipeline funnel across our international markets, from conception through to onboarding execution, including price and contract negotiations.
- Keeping up to date with newly onboarded Partners and smoothing out any issues in a timely and professional manner, including crisis and escalation management during the trial period.
- Document management, summarizing processes, learning and helping to replicate successful models across international markets.
- Creating business model conversion strategies in cities that are scaling and leading these conversions where required.
- Suggesting and implementing actions to improve the quality of partnership leads and identifying growth opportunities.
- Owning all partner contracts. Ensuring all templates are up-to-date and in line with current laws and operational requirements.
- Conduct market research for new and existing markets, including but not limited to price analysis, competitor analysis etc.
- Contributing to process structure and development for facility recruitment and onboarding.
- Be able to identify new and existing market strategies to improve our service offerings.
- Working with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships.
- Keeping up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.
Requirements:
- Excellent communication and relationship-building skills.
- Must be able to conduct remote presentations, discussions and negotiations with international stakeholders.
- Strong presentation & negotiation skills, with an understanding of budget restraints.
- Experience developing clear pipelines, and channel programmes for partner recruitment processes.
- Must be comfortable analyzing large data sets and must possess the ability to express and present clear logical thinking.
- Must be able to demonstrate creative thought processes for lead generation.
- Must be organized and a self-starter.
- Previous experience in a similar role, preferably for a start-up.
- Hindi/Urdu/Arabic/Spanish/French language skills preferred.
- Ambitious & entrepreneurial.
- Hungry for progression & process-driven.
Desired, but not essential:
- Experience with Partner acquisition CRMs and/or digital sales.
- Exposure to business intelligence platforms such as Data Studio.
- Experience in working in different markets internationally, with strong cultural awareness.
- 2+ years of experience in a high-growth start-up environment.
- Can ideally demonstrate a highly numerate and commercial mindset.
We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!