Key Responsibilities:
- Loan Servicing and Account Management:
- Monitor and manage customer accounts post-loan disbursement, ensuring timely updates and error-free processing.
- Maintain and reconcile loan portfolios, including EMI schedules, prepayments, and closures.
- Ensure accurate and timely issuance of repayment schedules, statements, and NOCs (No Objection Certificates).
- Customer Support and Issue Resolution:
- Act as the first point of contact for customers post-disbursement, addressing queries related to repayment, statements, and other servicing needs.
- Handle escalations and resolve disputes with professionalism and efficiency.
- Compliance and Documentation:
- Ensure that all post-disbursement activities comply with RBI regulations and internal policies.
- Maintain up-to-date and accurate records of all loan-related documents.
- Collection Coordination:
- Collaborate with the collections team to monitor overdue accounts and ensure timely follow-ups.
- Assist in implementing strategies for collections and recovery of delinquent accounts.
- Process Improvement:
- Identify opportunities to enhance post-loan disbursement processes, ensuring faster turnaround times and improved customer satisfaction.
- Work with cross-functional teams to implement automation and efficiency-driven initiatives.
- Reporting and Analysis:
- Prepare and share periodic reports on loan servicing metrics, repayment trends, and delinquency rates.
- Analyze customer feedback to identify areas for service improvement.
- Additional Responsibilities:
- During high volume months, assist in the processing of loan applications, from initial submission to disbursement, ensuring accuracy and completeness of all documentation.
Job Types: Full-time, Permanent
Pay: ₹10,762.66 - ₹36,018.24 per month
Schedule:
- Day shift
Work Location: In person